Shara claimed she did not cancel the memberships at the time of our request because she was sick with COVID for 2 weeks. After speaking with Shara, the manager, we were told they would not refund any charges that were auto debited after we cancelled the membership. We had accumulated over $2,000 in unused massages. After leaving several messages on the company voicemail, because the staff was not answering the phone during normal business hours, we were forced to physically visit the location to request Massage Envy to stop debiting via autopay. We called the Parker, Colorado location to cancel our member ships but Massage Envy continued to auto debit our account. This was a huge error by the scheduling staff and a colossal waste of our time.Īfter several of these scheduling mishaps we decided to cancel our memberships. Only after we showed up at the location were we told the massage was cancelled. To add insult to injury, there were times where multiple cancelations happened and my wife and I were not provided notice of the cancellation prior to the appointment time. Also, when we were able to schedule a massage on the mobile app the scheduled therapist on several occasions did not keep the appointment. Since reopening after COVID it has been a huge challenge to schedule a massage due to lack of therapists. This operation was, at one time, professional, helpful and provided a good service. My wife and I have been members at Massage Envy for over a decade.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |